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nbn™ Fibre
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nbn® Plans
Your Order Summary
nbn™ Broadband Plan
- -0/mth
-
One-off Cost
Activation Fee -0
Router Fee -0
Monthly Cost
0per month
*Discounted price for 6 months, then 0 /mth ongoing.
Min Charge: 0
Additional one off $300 nbn™ New Development Charge applies if your premises is identified by nbn™ as being within the site boundary of a new development or requiring a VDSL Connection.
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Five-Star Rating Speaks for Itself!
Anand Khurana
06:51 01 May 25
had an excellent experience with the Nishant's service for Internet Connection. He was prompt, professional, and went above and beyond to get me connected with the new services. It's refreshing to deal with a company that truly values its customers. Highly recommend!
Falah Alrashidi
07:15 30 Apr 25
I’d like to sincerely thank Rashika for her outstanding support in helping me connect to the Occum WiFi. Her assistance was prompt, clear, and incredibly helpful. She made the process smooth and stress-free. Truly 5-star service—thank you, Rashika!”
Vanessa
00:34 30 Apr 25
Gurdeep in the support team, provided me the good customer service. He tried his best to get everything sorted for me. He was also very professional and patient to explain everything when I didn't understand. I had the bad experience with the Internet connection at the beginning. It took 3 weeks and still the Internet is not connected. The technician didn't come for the installation when I booked 1st time. Then wrong router sent to me, after the second time appointment with technician came and advised me about this. I applied for the Internet on 11 Apr.
Stella Hong
00:55 24 Apr 25
Outstanding support from Occcom!I had an issue recently and Ramninder from the IT support team helped me out. Their response was incredibly quick, very kind, and the solution provided was spot-on. Honestly, it was one of the best IT support experiences I've ever had. Huge thanks to Ramninder and the whole team at Occcom — you guys are amazing!
Manish Goyat
02:37 18 Apr 25
Great support from Nikel! He solved my internet issue in just 5 minutes, was very polite, and even helped me reset my router settings. Really appreciate his help!
zhiman zhong
06:34 12 Apr 25
I absolutely loved the service from customer support representative Emily! She was incredibly patient and helped me solve my problem quickly. Her responses were super fast, too! I’m usually a bit impatient, but reading Emily’s polite and respectful replies really helped calm me down.Overall, I want to give Emily a 5-star rating! She truly deserves it!
Leo Yang
07:54 11 Apr 25
This update is wrote on 11/04/25.on 04/04/25, my internet connection is finally resolved and looks like it is an upstream provider issue not with Occom.Aside of the technical part, I would like to give my personal appreciation and big thumb up to the Customer Service Team I spoke to (specially to Kevin, Janney, Luna, Tina and Mace). Their prompt response, polite behaviour make the bumpy way more smoothier.This is what happened:I moved in to my apartment on Jun 24 and it took 3 weeks to connect internet. The connection is seems ok from Jun 24 up to 14/02/25. On 14/02/25, my whole connection disconnected and after 4 weeks this issue is still not resolved.I spoke to consultants (Luna and Kevin which are very polite) who tried to help me to reset my router twice over the phone but issue still exist. Looks like they are hesitated to send out field technician until you request and the turnaround is very slow and disappointing.After insistent requesting, eventually I had a field technician visit on 20/02/25 and an engineer visit on 10/03/25 for investigation on my connection, wire and router. The engineer even brought a back-up router and it turned out there was still no connection and they would unable to identify the exact issue. The status on faulty update for Occom is extremely slow (1 update per week) so if you're service is out then apparently you need to wait forever and no update unless you ask themUnfortunately, my Meriton apartment can only choose a designated internet provider and if you have other choice, my suggestion is choose a better one.In addition, I spoke to your consultant Kevin this morning (17/03/25) at approximately 9 am. As per the call with Kevin, I requested to speak to a supervisor. I was informed that 2 supervisors Tina and Kerry would be online by 11:00 am; therefore I requested a call back from either supervisor at 12:30 pm. Just like other poor service companies, no one from Occom bothered to call me back.If this situation is still not resolved by COB this Thursday (20/03/25), I guarantee a formal complaint with the Telecommunications Industry Ombudsman will be lodged!
Manisha Samal
02:20 09 Apr 25
I had a great experience with Nikhil today—he provided incredibly swift and efficient customer service. He patiently answered all my questions regarding the relocation of services and helped resolve my request without any hassle. His professionalism and prompt support really made the process smooth and stress-free. Thank you, Nikhil!
kyung wook LEE
05:26 22 Mar 25
Sahil Shama had great worked for me today.I had technical issues with internet he had gave me specific instructions by his own way.He has got lots of patience specially person who do not have any idea for internet.I have appreciated to him.Thank you once again.
Mike McNally
08:55 21 Mar 25
Great service. I signed up today as a new customer, and the process was smooth and easy. I was assisted by Jatinder, who was helpful and pleasant to deal with. And the bonus was that my service eas activated within a couple of hours. Recommended.
Frequently Asked Questions About nbn® Plans
- FTTP – Fibre to the premises utilises fibre optic cable to connect your premises directly to nbn® from the nearest node. In order for this connection to work, a utility box will be required to be installed outside of your premises in addition to a connection box which is installed inside the premises. FTTP is the best nbn® connection type of technology which is more consistent in its delivery of ultrafast internet speed. You will need to connect a router into Network Termination Device (NTD) to access Internet service.
- FTTN – Fibre to the Node utilises fibre optic cable to the nearest node to your premises. The signal from the optic fibre cable then travels down through existing copper lines to the primary telephone wall socket. A VDSL 2 compatible modem router is required for this type of connection to work.
- FTTB – Fibre to the Building utilises fibre optic cable all the way to a shared point in the building’s communications room. From there, the connection travels along the existing copper lines to each customer. In order for this type of connection to function a VDSL 2 compatible modem router is required.
- FTTC – Fibre to the Curb is the newest technology available in which it is capable of bringing optic fibre cables almost all the way to your premises. The connection then travels through existing copper cables into the home for quick and stable internet. A nbn® connection device, short for NCD, is then set up within the premises and then connected to the primary telephone wall socket. You will need to connect a router into nbn® NCD to access Internet service.
- HFC – Hybrid Fibre Coaxial is utilised where there is an existing cable network can be used to make the final part of the connection. Similarly, with FTTN and FTTB, fibre optic cable is connected to a nearby node. A coaxial cable is then used to connect to a nbn® device which is installed inside the customer’s premises. You will need to connect a router into nbn® HFC NTD to access Internet service.
For more information on nbn® speeds see here.
Occom provides a variety of different speed tiers for nbn® broadband access. Different broadband plans has different maximum download speeds varying from 12 Megabits per second (Mbps), 25 Mbps, 50 Mbps, 100 Mbps, 250 Mbps and 1000 Mbps. Occom is one of the few best nbn® providers who can provide up to 1000mbps with our rocket plan. Customers are able to choose between these plans depending on their speed preference. Contact us today for professional advice and assistance.
The Network Termination Device (NTD), also known as nbn® connection box is required to be installed to connect to the nbn® network. NBNCo installs the device inside your home which then connects to your Occom WiFi modem.
The nbn connection box takes the data transmitted from fibre optic cables and converts it to electronic signals that your router can use. In the case of nbn™ Fibre to the Premises (FTTP) networks, one NTD can support more than one active internet service. On the day of connection, contact our support team to assure that your connection box is activated and working.
Available appointment windows vary depending on the availability of nbn® technician in your area. Appointment times can either 8am to 12 noon or 1pm to 5pm in the afternoon.
nbn® technician may call you when they are on their way. Please ensure that you are available for the full appointment time slot. Please also ensure:
- the landlord or authorised representative of your account is on site and available to ensure during installing, all the equipment is installed where you want
- the access to all work areas (including any required access permits). This includes all server and communications rooms for your residence/business (if there is any) in order for the installation.
The New Development Charge is a fee implemented in 2016 which charges all connections made in areas that the fibre infrastructure provider (e.g. nbn®) have identified as within the boundary of a new development. The implementation of this fee was a decision was made by the Australian government to shift partial cost of the fibre infrastructure onto “the parties that use or benefit from them”. All service providers will charge this fee on behalf of nbn® when the internet service is activated.
Occom is a top-rated nbn® service provider in Australia, receiving 4.9/5 stars from 1000+ Google reviews. Occom has sufficient bandwidth and smart internet routing to ensure the quality of service we promise. On top of that, Occom has affordable plans in addition to a selection of hand-picked modems from the world’s best brands. Our customer service team will also be glad to help customers who wish to BYO with configuring their own modems. We are proud of our fantastic customer reviews, and strive to provide the services and customer support to meet the highest standards. Get Faster, Get Occom! Faster Responses, Faster Setup, Faster Internet Speeds and Faster Troubleshooting.
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